Change of Mind Returns
If you wish to return an item because you have changed your mind about your purchase, CANBERRA MAGIC RUGS will offer you an exchange provided that:
- You return the item within 10 days of date of invoice.
- The item is in re-saleable condition including that:
- It is in its original packaging
- It is unopened, unused and in its original condition.
If these requirements are not satisfied CANBERRA MAGIC RUGS reserves the right not to offer an exchange for change of mind returns.
Goods on which a change of mind return is not available:
CANBERRA MAGIC RUGS will not accept the return of rugs from the following categories under the change of mind returns policy under any circumstances:
- Used Rugs
- Damages to rugs caused by the customer
- These products can still be returned if they are faulty or do not match the sample or description.
OTHER RETURNS:
CANBERRA MAGIC RUGS will accept returns and provide you with an exchange within 10 days from date of invoice where:
- The product is faulty or is not of merchantable quality, or
- The product does not match the sample or our description; and
- The incorrect rug was shipped
CANBERRA MAGIC RUGS reserves the right to:
Assess the condition and age of returned goods prior to offering an exchange. This may result in exchange being refused.
