Shipping policy

1. Order Processing:

  • Orders are typically processed within 1-3 business days.
  • Customers will receive an email confirmation once their order has been processed and shipped.

2. Shipping Methods:

  • We offer various shipping options, including standard and express shipping, through trusted carriers such as Australia Post and CouriersPlease.
  • Customers can select their preferred shipping method at checkout.

3. Shipping Costs:

  • Shipping costs are calculated at checkout based on the delivery address and the weight of the items.
  • Free shipping may be available for orders over a certain amount (e.g., AUD 100). Please check our website for any ongoing promotions.

4. Delivery Times:

  • Delivery times vary based on location:
    • Standard Shipping: Typically 3-7 business days for metropolitan areas; longer for regional locations.
    • Express Shipping: Typically 1-3 business days for metropolitan areas; longer for regional locations.
  • Please note that delivery times may be affected by external factors such as weather, holidays, or carrier delays.

5. Order Tracking:

  • Once your order has shipped, you will receive a tracking number via email, allowing you to track your shipment.

6. International Shipping:

  • At this time, we only ship within Australia. We are exploring options for international shipping in the future.

7. Issues with Delivery:

  • If you experience any issues with your delivery (e.g., delays, lost packages), please contact our customer service team at [insert contact email] for assistance.

8. Return Policy:

  • Please refer to our Return Policy for information on how to return items if you are not satisfied with your purchase.

Thank you for choosing Canberra Magic Rugs! We appreciate your business and are committed to providing you with the best shopping experience.